Questions, answered
before you build.

It is a browser-based planning workspace. You can size a room, lay out workstation sets, configure a live 3D workstation, add operational services and produce a Ghana cedi proforma invoice before installation begins.

Use the four connected steps: Design the room, configure the Workstation, add Services, then review the Quote. The Design page shows the floor plan first, followed by the estimate and Request a quote action.

No. Public visitors can use Design, Workstation, Services and Quote without signing in. Only the private Admin workspace requires the approved Administrator account.

Yes. Select the 10-seat workstation setup, enter 20 in Agent seats needed, and choose Lay out the room. The automatic layout calculates 20 ÷ 10 = 2 sets, if the room and walkways have enough capacity. You can also click the 10 in One palette option twice.

The automatic layout places the number of sets that fit and shows a warning if the requested number cannot fit. Try a larger room, a different orientation, narrower walkways where appropriate, or a smaller workstation set.

Use the Design controls to increase Walkways (m), switch between Across and Along, choose a smaller workstation set in Workstation, or drag the affected items farther apart. Run Lay out the room again after changing the room or workstation choices.

At each set adds a supervisor position to each workstation set. Grouped places separate supervisor desks where space is available. None places no supervisor positions. You can also mark individual chairs as supervisor seats.

Yes. Drag workstation sets and planning items on the floor. The plan highlights overlaps, items outside the room and narrow walkways so you can correct the layout before requesting a quote.

The current Workstation configuration is used for new floor sets. To edit an existing set, select it on the Design floor and choose Edit in Workstation, or select it and open the Workstation tab. The selected set’s choices load into the editor; choose Update set in design to send the changes back to that same floor item.

Each floor set keeps its own configuration so a floor can contain different workstation types. Unselected Workstation changes are a template for new sets. Select the exact floor set you want to change instead of silently changing every set.

You can choose the arrangement, seats per set, desk width and depth, desktop finish, partition height and fabric, screen edging, end panels, plus Storage and Accessories when the Administrator has made them public.

Yes. The Design palette includes 10 in One · Dual-screen display, a 5 + 5 facing sample at 1200 × 6000 × 1200mm (D × L × H). The 1200mm width is the minimum per seat for this layout, so choosing it from a narrower workstation automatically widens the seat dimension. The two screens are for layout and display purposes only. Monitor hardware and mounts are not included in the workstation price; if a client needs monitors, request them separately.

No. The dual-screen view is a display-only planning configuration. It adds no monitor hardware price to the workstation or quote and is labeled monitors on request. Computers, monitors and mounts must be requested separately if the client needs them.

They are hidden from public visitors by default. The Administrator can independently enable Show Storage and Show Accessories in the private Admin portal. When enabled, storage and priced accessories can be selected and included in the calculation; the dual-screen display remains an exception because it is display-only and has no monitor hardware charge.

It shows one selected workstation set at a time, including its desk, partition, finishes and available display-only dual-screen layout. Drag to rotate, scroll or pinch to zoom, and use Top view or Reset view when needed. Monitor hardware remains a separate request.

Before a quote exists, it adds the current workstation configuration and selected quantity as a line item. Once a quote has been created, the public quote is locked; start a new quote before changing specifications or adding a new configuration.

The catalogue can include technology, people, outsourcing and facilities services, including one-off, quantity-based, monthly and price-on-request items.

Services based on agents or seats follow the totals in the current design or quote. You can change a service quantity before creating a quote. After the quote is created, only the quantity or removal action on the Quote page is available.

The Administrator has not entered a confirmed price, or the item is intentionally handled as a partner quotation. It can still appear under Also requested so GH BPO can confirm the amount later.

Yes. In Admin, switch off Public view for the service. It disappears from the public Services list and proposal calculations but remains available for Admin editing. Turn it back on to publish it again.

Monthly services appear in a separate monthly-services section and are billed separately, excluding the one-off tax calculation. Their quantities and monthly total are shown for planning clarity.

On the Design page, the floor plan appears first. Immediately below it you see agent seats, supervisor desks, area per seat, the estimated GH₵ amount and the Request a quote button.

A public quote is a controlled snapshot. You can change a line quantity or remove a line item. Workstation specifications, descriptions, unit prices, quote metadata and tax terms are read-only. To change specifications, choose Start a new quote.

Removing direct editing prevents a public user from changing the quoted workstation or commercial terms without creating a new snapshot. This keeps the invoice traceable and ensures the request sent to GH BPO matches what was displayed.

On Design, review the estimate below the floor plan and choose Request a quote. In Quote, choose Get my quote, complete your name, organisation, email and phone, then submit. Your organisation fills the invoice TO field and your name fills ATTN. The contact details and complete quote snapshot are saved in the secure Admin portal for GH BPO to follow up.

Choose Book a consultation from Quote, complete the required contact fields and optionally provide a preferred date and time. The request includes the current quote snapshot so GH BPO can discuss the same design and amount with you.

The fixed tax session shows Sub Total, GFUND 2.5%, NHIL 2.5%, Tax Inclusive 15%, Total and Balance Due. Each charge is calculated on the Sub Total and displayed with two-decimal currency values.

No public discount or tax-rate control is provided. The invoice uses the configured GH BPO tax session. Commercial and tax terms should be reviewed by GH BPO before a live proposal is accepted.

Yes. Use Copy as text, or choose Print or save as PDF. The printed proposal hides the interactive controls and presents the invoice document cleanly.

Admin is available only through the private portal to the approved Administrator account gdebrah@zuzogp.com. Public visitors do not see the Admin tab or public sign-in controls.

The Administrator can manage company details, the public services catalogue, service visibility, workstation prices, and whether Storage or Accessories are available to public visitors.

Yes. Approved company, catalogue, pricing and public-visibility settings are stored in the managed database and read by public visitors. A new public quote uses the current shared baseline.

Your floor design and draft quote are stored in this browser’s local storage. They are not a public project record. Use Reset all data on this device to clear only that browser’s local design and draft quote.

Yes. Quote and consultation requests are stored in the managed database with the customer name, organisation, email, phone and submitted quote snapshot. The approved Administrator can refresh the Customer quote requests inbox in the private portal.

The public interface shows a readiness notice and prevents Services or Quote access rather than calculating from unverified fallback settings. Reload after the Administrator has initialized the shared configuration.

Yes. The main tabs remain reachable on a narrow screen, and the Design floor supports touch dragging and pinch-to-zoom. The Quote view can be horizontally scrolled when the invoice table is wider than the screen.

Use the small sun/moon icon. The preference is shared between the homepage, FAQ and designer through the browser’s bpo.theme setting.

Workstation prices, catalogue entries and public visibility are shared Admin settings, while the open floor design and draft quote are browser-local. An Administrator price update affects new calculations for every visitor; an old local draft may still contain its previous line configuration until you start a new quote.

The 3D preview shows one set at a time, rooms are rectangular, floor objects rotate in 90-degree steps, there is no live calendar reservation, and partner prices may remain on request until confirmed.

Note the page or tab, the steps you took, what you expected, what happened, your device/browser and how serious the issue is. The GH BPO team can then reproduce the problem more quickly.

Open the contact centre designer, set your room, select a workstation configuration and use the floor plan as the source for the commercial conversation.